|
| |
| Consistent Quality Customer Service Training |
| |
| Goal: |
This training provides you with the practical information you organization needs to give you customer consistent customer service. Research consistently indicates that it costs five times more to attract a new customer than it does to keep one satisfied and coming back. Customer Service becomes a business culture that takes care of the internal and external customer. When both of these customers are satisfied success follows. |
| |
|
| Participants will: |
° |
Discuss the basic philosophy and mission of customer service which is “how can I help” vs “what is in it for me?” |
° |
Develop the understanding that each employee represents the company when doing customer service |
° |
Learn the 4 Customer Service Attitudes |
° |
Keep in mind what difficult or unhappy customer want |
° |
Create your 3 Action Words that will allow each employee to hit the target of consistent quality customer service |
|
|
