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| Redirecting Conflict Into Opportunity |
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| Goal: |
The tension that develop during times of conflict provides valuable energy that can be transformed into creative problem solving and opportunity for growth. Productivity generally requires people who can work together toward a common goal. Conflict generally distracts people from being productive and able to work well together. With this training participants will acquire knowledge about the cycle of conflict and the techniques that are the most effective for redirecting conflict into opportunity. |
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| Participants will: |
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Discuss the patterns of habit that occur when we react to conflict rather than respond |
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Realize the cost that conflict incurs on professional and personal success |
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Increase awareness of the 5 phases of the cycle of conflict |
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Understand how the stress response influences the choices we make during conflict |
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Learn the 3 A’s of effective communication during a conflict |
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Practice listening to “first understand rather then to be understood” |
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